Managed Infrastructure Services for Growing Businesses
From servers and firewalls to switches, hypervisors, and datacenter equipment — Wekos manages your entire IT infrastructure stack. Proactive monitoring, certified engineers, ITIL-aligned service delivery, and round-the-clock response. So you can focus on running your business instead of your technology.
Your IT Infrastructure, Managed by Certified Engineers
IT infrastructure is the foundation everything else runs on. When a server goes down, a firewall misconfigures, or a switch fails, your entire business feels it. Most businesses don’t have the internal resources to proactively manage that complexity — and reactive break-fix support isn’t enough.
Wekos Infrastructure & Platform Management gives you a dedicated engineering team that monitors your environment around the clock, handles maintenance and patching, responds to alerts before they become outages, and documents everything so there are no single points of knowledge. We follow ITIL process frameworks to ensure consistent, high-quality service delivery across every engagement.
24/7 Service Delivery Center & NOC
Wekos operates a manned service delivery center staffed around the clock by experienced engineers. When an incident occurs — at 2pm or 2am — your call is routed directly to a technical specialist, not a general support queue. We follow ITIL process frameworks for incident and change management, ensuring consistent service delivery regardless of who is on shift.
- ITIL process framework — incident and change management
- Quarterly SLO reporting
- U.S.-based staff
- Live customer ticketing portal with real-time updates
- Direct routing to technical specialists — no tier-1 gatekeeping
Advanced Monitoring Across Your Entire Infrastructure
All Wekos infrastructure management engagements are backed by our remote management and monitoring platform. We collect telemetry on the health and availability of every managed device — switches, routers, controllers, access points, servers, and UPS units — to identify the smallest changes in behavior before they become outages. Experienced engineers act on alerts proactively, and are available round the clock for unanticipated failures.
- Real-time monitoring of all managed IT assets
- Alert notification via email and SMS
- Device configuration archive and change tracking
- Proactive management — remote moves, adds, and changes
- Performance baselining and anomaly detection
Network & Infrastructure Management Services
Every device in your environment is a managed asset — monitored, documented, patched, and supported by Wekos engineers.
Network Device Management
- Routers, firewalls, switches, and VPN concentrators
- Unlimited remote MACs (moves, adds, changes)
- Fault management and break-fix response
- Patch, upgrade, and performance management
- Supported: Cisco, Palo Alto, Ubiquiti, Fortinet, and more
Server Management
- Windows Server and Linux (Ubuntu, Debian, RHEL, CentOS)
- Patching, health monitoring, and incident response
- Hypervisor management: Proxmox, VMware, Hyper-V
- SAN, storage, and converged systems
- Capacity management and lifecycle planning
Firewall & Perimeter Security
- Rule management and security policy enforcement
- Firmware updates and vulnerability patching
- VPN configuration and remote access management
- Perimeter monitoring and anomaly alerting
- Supported: Palo Alto, Fortinet, SonicWall, Cisco ASA
Wireless Infrastructure
- WAP provisioning and firmware management
- SSID and VLAN configuration
- Connectivity monitoring and fault response
- Guest network isolation and access control
- Supported: Ubiquiti UniFi, Cisco Meraki, Aruba
Datacenter Management
- Physical and virtual server monitoring and management
- Storage and SAN management
- UPS and power monitoring
- Capacity and fault management
- Supported: stand-alone, virtualized, and converged systems
Telephony & UC Management
- SIP provisioning and number porting
- IVR and dial plan administration and optimization
- CDR reporting and call analytics
- Gateway configuration
- Supported: 3CX, Cisco UC, Asterisk, traditional and IP PBX
Edge & Remote Site Management
- Branch router and switch management
- SD-WAN and failover configuration
- Remote site monitoring and alerting
- Satellite and cellular failover management
- Connectivity SLA tracking
vCIO
- Dedicated technology professional at architect level
- Integrates as thought leader with your existing IT team
- IT roadmap planning and budget management
- Bridges the business-technology gap
- Consultative, hands-on, and administrative functions
Technologies We Manage Every Day
Our engineers hold certifications and hands-on experience across the platforms your business depends on.
Cisco
Networking & UC
Palo Alto Networks
Firewall & Security
Proxmox
Hypervisor & Virtualization
Ubiquiti UniFi
Wireless & Switching
VMware
Virtualization
Fortinet
Firewall & SD-WAN
3CX
IP Telephony & UC
Microsoft
Server & Azure
Why Businesses Choose Wekos for Infrastructure Management
Proactive, Not Reactive
We monitor your environment continuously and act on alerts before they become outages. Most infrastructure problems give warning signs — we catch them, not you.
Experienced Engineers
Your infrastructure is managed by engineers with hands-on certifications in enterprise networking, server administration, and virtualization — not generalist technicians working from scripts.
Complete Documentation
We maintain accurate, up-to-date documentation of your entire environment. No single points of knowledge, no tribal memory — everything is documented and accessible.
One Vendor, End to End
Infrastructure management is backed by our helpdesk, cybersecurity, backup, and cloud teams. One relationship, one invoice, one point of accountability across your entire IT environment.
Stop Managing Infrastructure. Start Running Your Business.
Let our team take the complexity off your plate. We’ll assess your current environment, identify gaps, and recommend a management approach that fits your business and your budget.