No time for downtime
Advanced Infrastructure management from wekos

We’ve worked in IT for so long, we’ve got uptime down to a science. There are certain steps you can take to ensure people always have the ability to get their work done – through a cyber attack, a hardware failure or any type of natural disaster. We have a vested interest in providing the tools you need to succeed to your fullest potential. Our focus is on delivering the right solution, so you can trust us to take care of your technology.We’ve got you covered across your network and across the country. That’s what we do.

Key Features

  • ITIL process framework
  • Incident and Change management
  • 24x7 Phone Access to a live technician
  • Quarterly SLO reporting
  • US Based Staff

Service Delivery Center

At the heart of our all our services is our Service Delivery Center. Manned round the clock by experienced technicians, we are able to respond to incidents whenever they should occur.  Our Service Desk hotline is staffed with a seasoned team of IT professionals poised to assist you with your needs. We follow ITIL framework to ensure consistent and high levels of service delivery. When you call our support hotline, your call will be routed directly to technical specialist. You can track the progress of your requests through our live customer ticketing portal, as well as submit updates or alterations to your request. ITIL based processes ensure your case is handled in an expected manner from open to resolution. You will receive timely dispatch and escalation to our dedicated onsite-professionals or vendor supplied support professionals where needed so you’re always up and running at full speed. On top of outstanding technical expertise, we provide a dedicated customer liaison for times when you have needs that are not technical in nature.

Advanced Monitoring

No matter which service combination you choose, all  are backed with wekos’ robust remote management and monitoring platform.Our advanced monitoring platform allows us to collect telemetry data on the health and availability of your infrastructure (switches, routers, controllers, access points, etc) to identify the smallest changes in behavior that could have a big impact on your business.  Experienced engineers use this information to take proactive steps to avoid downtime, and in the event of an unanticipated failure, are available round the clock to get back to an operational state with speed. In most cases we can detect a disruption to business before it occurs. We don’t just respond to things after they have failed. Remote management allows us to perform upgrades and changes according to your business rules and schedules and onsite dispatch is available for specific failures.

Key Features

  • Real time monitoring of your critical IT Assets
  • Pro-active management
  • 24×7 Network operations center
  • Alert notification via email or SMS
  • Remote moves/changes
  • Device configuration archive

Network Device Management

Monitoring and managing network infrastructure components such as firewalls, routers, switches and load balancers can be time-consuming and often not the most effective utilization of IT resources. Free up your resources and allow our experts to manage your network infrastructure so that you can focus on more strategic initiatives. We offer an experienced managed network services team to provide remote, enterprise-wide network management and monitoring, giving you the assurance that the backbone of your business is running smoothly.
  • Capacity Management
  • Configuration Management (unlimited remote MACs)
  • Fault Management and break-fix
  • Patch and Upgrade Management
  • Performance Management

Supported Technologies:

  • Hybrid Network Devices (Cache servers etc)
  • Routers
  • Firewalls
  • Switches
  • VPN Concentrators
  • Load Balancers

We don’t just manage the network devices,  we manage the network as a whole, making sure performance is up to par and disruptions are eliminated.  And we don’t play favorites, we have the ability to manage a wide array of vendors equipment in addition to the big names like Cisco and Juniper.

Telephony Management and Administration

Managing IP Telephony systems such as Cisco UC and Asterisk PBX can be burdensome, time consuming and wrought with gotcha’s.  Leave the administration to us and rest assured your voice infrastructure will run smoothly and efficiently.  We offer fully managed and co managed solutions to fit your needs.  

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Supported Technologies:

  • Physical Handset
  • SIP Phones
  • Voice Gateways
  • Traditional and IP PBX
  • UCCX and Call Center Services
  • Load Balancers

Our experienced Voice team has the expertise and experience to manage all IP Telephone and UC tasks such as:

  • SIP Provisioning
  • Number porting
  • CDR Reporting
  • IVR Administration
  • Gateway configuration
  • Dial Plan Adminstration & Optimization

Data Center Management

We offer complete remote Monitoring, Management and Operations of the equipment in your Data Center. Expert care is taken in managing the health of your physical and virtual servers, storage devices, and operating systems to ensure your business critical applications are available and operating at their best. Just a few of the services supplied:

  • Capacity Management
  • SAN and Storage Management
  • Fault Management and break-fix
  • Patch and Upgrade Management
  • Performance Management

As you would expect, our team follows the ITIL framework, so you can be confident that changes, upgrades, and repairs are tracked, communicated, approved and executed properly.

Supported Technologies:

  • Stand-alone Systems:
  • Windows Server
  • Linux (RedHat and related family)
  • Virtualized & Converged Systems:
  • VMWare VSphere and ESX
  • Storage and SAN:
  • Fibre Channel SAN switches
  • NetApp, 3Par, Dell EMC Storage

wekos MSDP

Leverage the experience and knowledge of a seasoned professional as needed, when needed. wekos MSDP allows your business to integrate our team of experienced highly skilled professionals with your organization, to deliver consultative, hands on, and administrative functions. wekos MSDP is backed by all of the resources wekos has to offer and can help you manage complex IT initiatives.
  • Oversees all IT when combined with other wekos Service offerings
  • Integrates as thought leader in your existing IT Team
  • Dedicated Technology Professional with architect level experience
  • Plan and help manage IT in a responsible manner
  • Unique abilities to bridge the business-technology gap (vCIO)
  • Advanced IT support services -multiple technology disciplines