We’ve worked in IT for so long, we’ve got uptime down to a science. There are certain steps you can take to ensure people always have the ability to get their work done – through a cyber attack, a hardware failure, or any type of natural disaster. We have a vested interest in providing the tools you need to succeed to your fullest potential. Our focus is on delivering the right solution, so you can trust us to take care of your technology. We’ve got you covered across your network and across the country. That’s what we do.
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Service Delivery Center
Manned around the clock by experienced technicians, we can respond to incidents whenever they should occur. Our service desk hotline is staffed with a seasoned team of IT professionals poised to assist you with your needs. We follow ITIL framework to ensure consistent and high levels of service delivery. When you call our support hotline, your call will be routed directly to a technical specialist. You can track the progress of your requests through our live customer ticketing portal, as well as submit updates or alterations to your request.
- ITIL process framework
- Incident and Change Management
- Quarterly SLO reporting
- U.S. based staff
Advanced Monitoring
No matter which service combination you choose, all are backed with Wekos’ robust remote management and monitoring platform. Our advanced monitoring platform allows us to collect telemetry data on the health and availability of your infrastructure (switches, routers, controllers, access points, etc) to identify the smallest changes in behavior that could have a big impact on your business. Experienced engineers use this information to take proactive steps to avoid downtime, and in the event of an unanticipated failure, are available round the clock to get back to an operational state with speed.
- Real-time monitoring of your critical IT Assets
- Alert notification via email or SMS
- Device configuration archive
- Pro-active management and remote moves/changes
Network Device Management
We don’t just manage the network devices, we manage the network as a whole, making sure performance is up to par and disruptions are eliminated. We offer an experienced managed network services team to provide remote, enterprise-wide network management and monitoring, assuring you that the backbone of your business is running smoothly.
- Capacity and Configuration Management (unlimited remote MACs)
- Fault Management and Break-fix
- Patch, Upgrade and Performance Management
- Supported technologies include: Hybrid Network Devices (Cache servers etc), Routers, Firewalls, Switches, VPN Concentrators and Load Balancers
Telephony Management and Administration
Managing IP Telephony systems such as Cisco UC and Asterisk PBX can be burdensome, time-consuming, and wrought with gotchas. Leave the administration to us and rest assured your voice infrastructure will run smoothly and efficiently. We offer fully managed and co-managed solutions to fit your needs. Our experienced Voice team has the expertise and experience to manage all IP Telephone and UC tasks such as:
- SIP Provisioning
- Number porting
- CDR Reporting
- IVR Administration
- Gateway configuration
- Dial Plan Administration & Optimization
Supported technologies include: Physical Handset, SIP Phones, Voice Gateways, Traditional and IP PBX, UCCX, and Call Center Services and Load Balancers.
Learn more about our VoIP services and how they work by visiting our 3CX User Manual page
Data Center Management
We offer complete remote Monitoring, Management, and Operations of the equipment in your Data Center. Expert care is taken in managing the health of your physical and virtual servers, storage devices, and operating systems to ensure your business-critical applications are available and operating at their best. Just a few of the services supplied:
- Capacity Management
- SAN and Storage Management
- Fault Management and Break-fix
Supported technologies include Stand-alone, virtualized & converged systems; and storage and SAN
Managed Plus+
- Oversees all IT when combined with other Wekos Service offerings
- Integrates as a thought leader in your existing IT Team
- Dedicated Technology Professional with architect level experience
- Plan and help manage IT in a responsible manner
- Unique abilities to bridge the business-technology gap (vCIO)
- Advanced IT support services -multiple technology disciplines
