Managed IT Helpdesk & End User Support Services
Your employees shouldn’t have to wait hours for IT help. Password lockouts, software crashes, printer failures, and connectivity issues all chip away at productivity — and when IT support is slow or unreliable, the cost adds up fast. Wekos delivers professional managed IT helpdesk services with real technicians, fast response times, and support coverage tailored to your business — available in business hours and 24×7 tiers.
Enterprise-Grade IT Support for Growing Businesses
Wekos Managed IT delivers structured helpdesk support designed for small and mid-size businesses that need enterprise-grade responsiveness without the overhead of an in-house IT team. Our technicians resolve the majority of issues remotely — quickly and without disruption to your team’s workflow. Every support request is logged, tracked, and followed to resolution. Nothing falls through the cracks. Complex issues are escalated seamlessly to our infrastructure and network engineering team — no finger-pointing, no hand-offs to a different vendor.
- No offshore call centers — engineers who know your environment
- Flat per-user pricing — predictable monthly costs
- Fully integrated with infrastructure, cybersecurity, and cloud teams
- Scalable — add or remove users at any time
- Ticketing portal for real-time request tracking
- Onsite dispatch available when remote isn't enough
What's Included in Every Wekos Helpdesk Plan
Both support tiers share the same engineering team, tooling, and service standards. The only difference is when we are available.
Remote Troubleshooting & Resolution
- Fast remote diagnosis of most issues
- No disruption to team workflow
- Screen sharing and remote control tools
- Same-day resolution target for common issues
- Escalation to senior engineering when needed
Microsoft 365 & Cloud App Support
- Teams, Outlook, SharePoint, and OneDrive support
- SaaS application troubleshooting
- License assignment and configuration
- Cloud connectivity and sync issues
- Deep M365 platform expertise
User Account & Access Management
- Password resets and account unlocks
- MFA setup and troubleshooting
- New account provisioning
- Permission and access control changes
- Active Directory and Azure AD management
User Onboarding & Offboarding
- Streamlined account provisioning for new hires
- Device setup and configuration
- Secure offboarding and access revocation
- Consistent process regardless of team growth rate
- Integrated with HR workflows
Workstation & Device Support
- Windows and Mac workstation troubleshooting
- Laptop, desktop, printer, and peripheral support
- Hardware diagnostics and resolution
- Driver installation and updates
- Network connectivity issues at the device level
Vendor Coordination & Escalation
- Liaison with ISPs, software vendors, and hardware suppliers
- Escalation to Wekos infrastructure engineers for complex issues
- Single point of contact — no vendor runaround
- Ticket tracking across all escalation paths
- End-to-end accountability
Business Hours IT Support
When your employees hit an IT wall during the workday, every minute of downtime costs productivity. Our Business Hours Helpdesk gives your team a single point of contact for fast, expert IT support — Monday through Friday, 8 AM to 6 PM. Per-user flat-rate pricing keeps your IT spend predictable and scalable.
- Coverage: Monday–Friday, 8 AM to 6 PM
- Phone, email, and ticketing portal support
- Per-user flat-rate monthly pricing
- Onsite dispatch available as add-on
- Best for: standard office environments and SMBs that don't need overnight coverage
24×7 IT Support — Around-the-Clock Coverage
IT problems don’t follow a 9-to-5 schedule — and neither do we. Our 24×7 Helpdesk gives your team access to expert remote support at any hour, whether it’s a critical system failure at 2 AM or a login issue before an early morning client call. Built on the full foundation of the Business Hours plan, the 24×7 tier extends coverage around the clock with after-hours incident response, a priority escalation path for critical issues, and coordinated onsite dispatch when remote resolution isn’t enough.
- Coverage: 24 hours, 7 days a week, 365 days a year including nights, weekends, and holidays
- All Business Hours services included and extended
- After-hours incident response and triage
- Priority escalation path with defined SLA targets
- Onsite dispatch coordination available as add-on
- Best for: distributed teams, shift workers, healthcare, finance, and critical operations
Compare Support Tiers
Both tiers use the same engineering team and service standards. Choose the coverage that fits your business.
Business Hours
Monday–Friday, 8 AM – 6 PM
- Remote troubleshooting and resolution
- Microsoft 365 and cloud app support
- User account and access management
- Onboarding and offboarding
- Workstation and device support
- Vendor coordination
- Phone, email, and ticketing portal
- Per-user flat-rate monthly pricing
- Onsite dispatch available as add-on
Best for: Standard office teams that need reliable same-day IT support during business hours.
24×7 Coverage
24 hours / 7 days / 365 days a year
- Everything in Business Hours — extended 24/7
- After-hours incident response and triage
- Priority escalation path for critical issues
- Defined SLA targets for high-impact problems
- Nights, weekends, and holidays covered
- Phone, email, and ticketing portal
- Per-user flat-rate monthly pricing
- Onsite dispatch coordination as add-on
Best for: Distributed teams, shift workers, healthcare, finance, and businesses where downtime outside hours means lost revenue.
Who Wekos IT Helpdesk Is Right For
Our helpdesk is built for businesses that need real IT support — not a ticket queue that disappears into a void.
Office-Based Teams
Staff that works standard business hours and needs reliable, same-day resolution for the issues that interrupt their workday. Business Hours tier is the right fit.
Small & Mid-Size Businesses
SMBs that want comprehensive IT support without the cost of in-house staff. Per-user pricing means you only pay for what you need — and scale up as you hire.
Microsoft 365 & Cloud-First Organizations
Organizations that rely heavily on M365, Teams, SharePoint, and cloud applications benefit from our deep platform expertise and dedicated cloud application support.
Multi-Timezone & Global Teams
Organizations operating across multiple time zones need support that matches their hours. The 24×7 plan ensures no team member is ever left waiting, regardless of when their workday starts.
Shift-Based & Industrial Operations
Businesses with early morning, evening, or overnight shifts rely on IT infrastructure that runs continuously. The 24×7 plan supports your team when it’s on the floor — at any hour.
Healthcare, Finance & Compliance Industries
Sectors where system availability directly impacts operations or compliance need round-the-clock monitoring and rapid incident response. The 24×7 plan is built for exactly this.
Stop Letting IT Issues Slow Your Team Down
Contact Wekos today for a no-obligation consultation. We will recommend the right helpdesk coverage for your business, give you a flat-rate per-user quote, and get you set up fast — with no long-term seat commitments.